When you purchase a package, we will ship you a box appropriately sized for the number of photos/slides/videos/films you’ve ordered to be digitized. The flattened box will arrive via US Mail with a prepaid return FedEx Ground label to use to ship everything back to us safely and quickly. Packing instructions & guidelines will help you package your items in the box correctly to ensure swift processing by us.
Once we’ve received your box, we will reach out via email confirming it has arrived safely and give a basic timeline for completion. It will be placed in line according to when it arrived and of course, be placed in priority status. When your order is scanned, the same technician will be assigned to it throughout the entire process from start to finish. If they have any questions, they will again reach out via email/phone during business hours.
Your images & videos will be transferred to a digital device (USB flash drive) and we will keep the images on file for 90 days after completion in case you need additional copies and to ensure safe delivery. If there are any fees due (overage fees, additional device fees, etc.), we will email you an electronic payment request to be paid prior to final shipment of your order.
Once the order is completed, we will email a shipment notice with tracking numbers so you are aware it is on its way. We do not request a signature for delivery, so please make sure someone is ready to retrieve the package once it is delivered to your location.