FAQs Archive - VistaPix Media

Q: What is Digital ICE and why should I upgrade to it?

Digital ICE Our Epson V850 scanners are equipped with a tool called “Digital ICE” which stands for Image Correction & Enhancement. We recommend having your slides processed with Digital ICE because it makes for a dramatic improvement in dust, scratch and spot removal. It does not correct color issues - that is done on an "as needed" basis by the technician. Example: <img class="alignnone size-full wp-image-16427" src="http://vistapixmedia.com/wp-content/uploads/ICE.jpg" sizes="(max-width: 600px) 100vw, 600px" srcset="https://vistapixmedia.com/wp-content/uploads/ICE-200x119.jpg 200w, https://vistapixmedia.com/wp-content/uploads/ICE-300x178.jpg 300w, https://vistapixmedia.com/wp-content/uploads/ICE-400x237.jpg 400w, https://vistapixmedia.com/wp-content/uploads/ICE-500x297.jpg 500w, https://vistapixmedia.com/wp-content/uploads/ICE.jpg 600w" alt="" width="600" height="356" /> Running Digital ICE on slides does take significantly longer, but definitely worth the wait and additional fee associated with the service! Even the best-kept slides accumulate some dust particles that Digital ICE can remove. We also run color restoration to fix the color fading that can occur to slides over time. This brings back a more brilliant color, reduces orange/green hued slides and makes skies and seas bluer. You’ll be pleasantly surprised to receive your slide images back in better shape than you sent them! Please note: Digital ICE cannot be used on black & white slides/film & does not work well on original Kodachrome slides (brown frame with red stripe).

Q: How does the process work from Start to Finish?

We're glad you asked! We've tried to make it super simple to take the hassle out of it for you. Click the link to the PDF below that explains the process - feel free to print it out for future reference or share with others that might be interested! MP Order Flow Chart

Q: How do you transfer my old films with a Matt Paxton package?

We accept all sizes of 8mm and Super 8mm film reels. Each reel is placed on a frame-by-frame capture system that transfers the film into an MP4 file that is compatible with PC/Mac, most newer Smart TVs and streaming devices. Please label each reel with a title as best you can to include a date so we can place them in chronological order on the media device. We will also splice brittle film up to 3 times before we contact you to discuss additional labor involved in capturing the footage. At this time, we do not transfer reels with sound.

Q: How do you transfer my videos in a Matt Paxton package?

You will send us your video tapes and we will convert them to MP4 files and place them on either a USB flash drive (up to 128GB) or a 1TB external portable hard drive. The fee we charge is for tapes up to 2 hours in length. If your tapes exceed 2 hours, we charge $5 per hour for each hour after the first two hours. Label your videos the best you can with a title, beginning with a date if possible so we can keep them in chronological order on the digital device. The device will be compatible with PC/Mac (with MP4 plugin) and most newer app-based smart TVs and streaming devices. The files can be edited and shared with others via social media, burn to DVD, or uploaded to a cloud sharing service. If you send us tapes that end up being blank, we will not charge for those tapes, however, there is a small surcharge ($5/tape) for the technician's time to confirm there is no data on the tape. We accept all video formats to include: VHS, VHS-c, Hi8, Digital8, MiniDV & Sony camcorder mini discs (session must be closed for us to view). Sorry, no Betamax.

Q: How should I package my slides when I order a Memories by Matt Paxton package?

To reduce the need for shipment of large boxes, we encourage you to remove your slides from the carousels and/or cartridges they are stored in. You may keep them in order and group them together inside ziplock bags - making sure to label which slide to begin scanning first. We will scan your slides in order and within groups so long as it is clear this is how you want them scanned. For more information, please read our blog post here .

Q: How should I package my photos when I order a Memories by Matt Paxton package?

First, it is important to have a fairly accurate idea of how many photos you have when you send them to us. We will send you an appropriately sized box when you place the order, so if this box does not work for your items, you can use a box of your own, but there may be additional shipping fees if the box is over-weight or over-sized. To make the photo scanning process as efficient as possible, please organize your photos by size if you do not need them in any particular order. You may use ziplock bags, envelopes or rubber-bands (so long as they don't damage the photos) to keep like sizes together. This method can also be used if you have your photos in a chronological order and can group the photos together, labeling them either with a brief name or a number that sequences the order you want each group scanned. For more information on this, visit our blog post here. Most importantly, we encourage you to treat your photos gently, don't overcrowd the box resulting in bending or photos or photos sticking together. If we open a box and photos appear to be damaged, we will immediately contact you.

How does the slide scanning process work?

The Scanning Process The technician will remove your order from [...]

By Vista|2021-07-08T17:52:55+00:00July 8th, 2021|Slide & Negative Scanning|Comments Off

I have slides in boxes, carousels, and loose. How should I send them to you?

Packaging Slides First, it’s important that you remove the slides [...]

By Vista|2021-07-08T17:41:38+00:00July 8th, 2021|Slide & Negative Scanning|Comments Off

What is Digital ICE and why should I upgrade to it?

Digital ICE Our Epson V850 scanners are equipped with a [...]

By Vista|2021-07-08T17:38:33+00:00July 8th, 2021|Slide & Negative Scanning|Comments Off

What format slides do you scan?

We can scan *almost* any slide format. However, there is [...]

By Vista|2021-07-08T18:06:33+00:00July 8th, 2021|Slide & Negative Scanning|Comments Off

How does the process work from Start to Finish?

We're glad you asked! We've tried to make it super [...]

By Vista|2020-12-07T15:41:34+00:00November 17th, 2020|Matt Paxton Memories Pack|Comments Off

Are there any additional costs when I purchase a Memories package?

There can be additional costs associated with your order IF [...]

By Vista|2020-12-07T15:45:30+00:00January 22nd, 2020|Matt Paxton Memories Pack|Comments Off

How do you transfer my old films with a Matt Paxton package?

We accept all sizes of 8mm and Super 8mm film [...]

By Vista|2020-01-22T00:04:53+00:00January 22nd, 2020|Matt Paxton Memories Pack|Comments Off

How do you transfer my videos in a Matt Paxton package?

You will send us your video tapes and we will [...]

By Vista|2020-01-21T23:59:03+00:00January 21st, 2020|Matt Paxton Memories Pack|Comments Off

How should I package my slides when I order a Memories by Matt Paxton package?

To reduce the need for shipment of large boxes, we [...]

By Vista|2020-01-21T23:43:49+00:00January 21st, 2020|Matt Paxton Memories Pack|Comments Off

How should I package my photos when I order a Memories by Matt Paxton package?

First, it is important to have a fairly accurate idea [...]

By Vista|2020-01-21T23:16:25+00:00January 21st, 2020|Matt Paxton Memories Pack|Comments Off